Virtual card number services triggering account limits
Here’s a summary of the main issue and the solutions discussed:
- Main Problem: The user is unable to complete more than 4 transactions with Privacy.com linked to their Fidelity Cash Management Account due to these transactions being classified as cash transfers, which hits a transaction limit.
- Solution Discussed: The user was advised to contact Privacy.com directly for assistance with the issue.
- Additional Information: Privacy.com indicated that they cannot change the merchant code categorizing the transactions, and Fidelity confirmed they cannot raise the transfer limit on the card.
- Feedback Offer: Fidelity offered to pass along feedback regarding the issue to the appropriate team.
Here’s the full thread
I use Privacy.com to generate virtual card numbers for online services I use, and it’s linked to my Fidelity Cash Management Account.
Recently I’ve discovered I can’t complete more than 4 transactions because they’re considered “cash transfers” and it’s hitting a 4 transaction limit on the card.
I’ve spoke to multiple people at client services, and they’ve told me this is probably because the transactions are being misclassified as cash transfers.
They said it’s impossible to raise the limit on the number of transactions, so I’m kind of stuck here.
Is there any way transactions made through this service can be looked into so that it’s possible to make more than 4 transactions per day?
Hey there, @marsnebulasoup. Thanks for stopping by our Discord server this afternoon.
In this situation, the best course of action would be to reach out to that third party directly. In this case, Privacy.com.
Alright, I will do that, thanks.
You’re most certainly welcome, @marsnebulasoup. Feel free to reach out to us here anytime with questions!
Hi @FidelityAidan, I contacted Privacy.com, and this is what they told me. Is there anything that can be done here? Thank you!
We appreciate you for following up with us.
Based on that information, it looks like Privacy.com is unable to change its merchant code that categorizes the transactions as cash transfers, and we’re unable to raise the transfer limit on the card. I’m happy to pass along feedback on this to the appropriate team on your behalf.