“We were unable to load the content” indicator
Summary of User’s Issue and Solutions Provided:
- The main problem reported by the user is that the Fidelity mobile app is displaying “We were unable to load the content.” for several sections including Earnings, Key Stats, Ownership, Analyst Ratings, and the Profile section.
- Suggested troubleshooting steps include:
- Close and relaunch the app.
- Shut down and restart the phone.
- Switch data connections between mobile and WiFi.
- Check for any phone or app operating system updates.
- If the issue persists, the user is advised to contact the Technical Support team for further assistance.
Here’s the full thread
I was scrolling through some of my investments and noticed that the Fidelity mobile app is displaying “We were unable to load the content.” for: Earnings, Key Stats, Ownership, and Analyst Ratings.
Also the “Profile” section too
Hey there, @Why Not?.
We’re not currently receiving widespread reports of this issue in the Fidelity mobile app; however, we have a few troubleshooting steps you can try to help resolve the issue. First, we recommend closing and relaunching the app. You may also try shutting down the phone and restarting it or switching data connections between mobile and WiFi. We also recommend checking for any phone or app operating system updates.
If the issue persists, we recommend reaching out to our Technical Support team so they can troubleshoot the issue with you. Associates are available Monday through Friday from 8:30 a.m. to 9:00 p.m. ET. Please say “technical support” when prompted by the automated system to be connected to the right group.
Contact us: https://www.fidelity.com/customer-service/contact-us
Please reach back out if you have any other questions or concerns. 🟢
Thanks for the info
Hey there, @Why Not? we’re glad that we can help. Please don’t hesitate to reach out anytime. 🟢