Why can’t I see my total % gained/lost for my Roth IRA?
Here’s a summary of the main issues and solutions discussed in the post:
- Main Problem: The user is experiencing persistent issues with the Fidelity app, which has escalated to account restrictions preventing them from making trades.
- The user confirmed that their app and device are up to date, but reinstalling the app did not resolve the issue.
- The user faced difficulties connecting with customer support, including repeated disconnections and challenges in accessing help through the provided links.
- Proposed Solutions:
- Ensure the app and device are updated to the latest versions.
- Uninstall and reinstall the application if the problem persists.
- Contact the Technical Support team for further troubleshooting assistance.
- As an alternative, reach out via secure chat or call, stating “Fraud” if necessary, to connect with the appropriate response team.
- The Fidelity representatives mentioned that developers expect to resolve the issue with the next app update.
The user is now left waiting for a resolution while dealing with the complications that have arisen from contacting support.
Here’s the full thread
Hey there, @billiam. Thanks for bringing this to our attention.
At this time, we haven’t received widespread reports of this issue. The first thing you’ll want to try is to make sure you are running the app’s current version, but ensuring your device is also running the latest operating system is a good idea as well. If that doesn’t fix it, you can uninstall and reinstall the application.
If the issue persists, we recommend contacting our Technical Support team so they can troubleshoot the issue with you. Associates are available Monday through Friday from 8:30 a.m. to 9:00 p.m. ET. Please say “technical support” when prompted by the automated system to be connected to the right group.
Contact Us: https://www.fidelity.com/customer-service/contact-us
Please reply back here if you need additional assistance. 🟢
Everything up to date and reinstall didn’t work
I tried your “contact us” link and could not get connected with anyone
Holy crap
I just got disconnected 3 times.
It asks me to click a link and sign in but clicking the link exits the chat.
I don’t get how a company can have their help system like this.
I tried many times over the weeks to contact a human and have failed every time.
At this point not sure what to do but leave fidelity.
Unless you have any suggestions.
You are the only potential human I have been able to contact in the last few weeks
And I just spent the last 2.5 hours talking to various support agents who kept ending the chat. Then they say it doesn’t say I’m signed in so I have to call a random number they link in chat that I have no way of knowing if it’s a scam.
Then discord people don’t respond either.
Worst customer service experience I’ve ever had, and I have had to deal with comcast cable.
Will someone at least help me transfer my funds to a new service if you guys will not help fix the app to working condition for me?
Thank you for reaching back out, @billiam We appreciate your patience, as we do not have continuous support for Discord.
We’re sorry that you had a difficult time trying to connect with someone. We want to help you with the issues you are sharing with the app. If you can, please jump over to our subreddit and send us a Modmail so we can connect with you securely to review.
Message the Mods: https://www.reddit.com/message/compose?to=r/fidelityinvestments
If you do not use Reddit, you can send us a direct message through X, Instagram, or Facebook.
We’ll follow up on one of those channels and help you from there. 🟢
I am banned from Reddit and don’t have x or insta or Facebook unfortunately
Thank you for the update. At this point, the only available choices are to connect with us through secure chat or to call us. We are unable to make a secure connection through Discord. 🟢
Ya, I already tried about 5 times using secure chat. After many hours they decided they didn’t know how to fix it.
And their system wouldn’t let them see me logged on or something.
So at this point I’ve just given up.
I’ll just wait a bit, and if it doesnt’e ventually get fixed I’ll switch
Maybe the next update will fix it or something
In that case, I recommend speaking to our technical support team. They can review the issue and share feedback with our mobile team. As a reminder from a previous message, they are available Monday through Friday from 8:30 a.m. to 9:00 p.m. ET. Please say “technical support” when prompted by the automated system to be connected to the right group.
I’ve passed along the feedback for you also. 🟢
Hello, @billiam
I have heard back with news that our developers expect this to be resolved with the next app update.
Please reach out again if you have additional questions. 🟢
Thanks a lot!
Man, now my account is restricted from making trades by the tech support team.
It has now spiraled from “annoying issue” into “I literally cannot use fidelity anymore if I wanted to”
Literally deposited money today to time a trade and now cannot do it.
Which honestly is less annoying than the amount of time and effort I have had to spend on this issue which has now become 20x worse since contacting support
At this time, please contact our fraud response team to review your situation. They are available Mon. – Fri., 8:30 a.m. – 5:00 p.m. ET, and can be reached by calling 800-343-3548 and stating “Fraud” if prompted by the automated system. 🟢
Fraud?
Okay I will