Why is transfering shares restricted to calling reps only?
Here’s a summary of the main problem and solutions discussed:
- Main Problem: The user, Jeef, is unable to transfer shares between his brokerage accounts online and has been informed that this feature is now only available through a phone representative.
- Solution Offered: Fidelity representatives suggested that Jeef’s accounts might have specific transfer limitations and advised him to contact support for a closer review.
- Alternative Contact Methods: Jeef was provided with options to reach out via phone or secure chat for further assistance with the issue.
Here’s the full thread
I noticed in the transfer screen I am no longer able to transfer shares between my Brokerage accounts and can now only transfer money. I asked support where the feature went and they said it’s now only available for reps to complete via phone. Why was this changed?
Hey, @Jeef. While many accounts allow transfers-in-kind on Fidelity.com, there may be some accounts with specific transfer limitations on our website. I see you’re trying to transfer between your 2 Brokerage accounts. Are these individual Brokerage accounts or joint accounts? Can you also please let us know what shares you’re attempting to transfer?
Hi Caitlin, these are both individual brokerage accounts. shares would be the following, AMD, FOMC and NEON
Thanks for that information, @Jeef. We’ll need to take a closer look at your accounts to review this further. Please use the link below to either give us a call or connect with us in a secure chat environment.
I came here from a chat support on the site. Here is the message is received: Thank you for your patience. The transfer of share in-kind will have to be done via a representative.You can do it online on a Roth conversion, but not this one.
Thanks for following up, @Jeef. In order for us to review your account and determine what may be going on, we’ll need to move to a more secure environment. You can either reach out to us using our contact information at the link @FidelityCaitlin shared above, or we can initiate a secure chat on Facebook, Reddit, or Instagram.